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Job Opportunities

Positions are currently available in the areas listed below.

Appeals Advisor - Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks an Appeals Advisor in Baton Rouge. This position is responsible for the complete accurate and timely screening and initiations of all appeal requests submitted directly by applicants by carrying out the following duties:

Review all information included in assigned Appeal packets and determine eligibility of Appeal.

Facilitate scanning and uploading of information into eGrants.
Research appealing applicant information.
Draft Appeal Acceptance letters for all accepted appeal, including a summary of issues and mailing of additional “Next Steps” information.
Maintain Appeal packets until appraisal documentation is complete.
Implement required appeal case changes as outlined in the Appeals Determination Report.
Serve as a point of contact for applicant awarded corrective action via telephone and email.

Requirements for this position are: Graduation from an accredited college or university with an Associate’s degree in Accounting Business, Finance, Public Administration, Political Science, or similar field preferred. A minimum of three (5) years relevant work experience can substitute degree.

A minimum of two (2) years of experience coordinating projects including customer/client service. Experience in real estate, housing, banking or public contract administration a plus.

Innovative problem solving skills. Excellent oral and written communication skills. Ability to learn, apply and explain/train the requirements, policies and procedures of The Road Home Program. Proficiency in MS Word, Excel and Outlook. Must be flexible; able to work nights and weekends as needed.

Qualified candidates should forward their resume to:

Quadel Housing Services: qhsresumes@road2la.org

Equal Opportunity and Affirmative Action Employer

Audit, Monitoring and Appeals Analyst - Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks Audit Monitoring Analyst.

The Monitoring Analyst will conduct monitoring visits with ICF and sub-contractors for compliance with State, Federal, and Homeowner Program requirements with particular attention to HUD CDBG regulations. In addition, assure established policies, processes and procedures are followed in conjunction with daily operations through observation and monitoring activities. Perform regularly scheduled and random monitoring to ensure compliance with requirements as established by HUD. Gather program metrics; create a risks assessment, contingencies and mitigation for program and sub-contractor compliance.

Bachelor's Degree. Demonstrated experience in implementing and ensuring compliance with governmental and state directives and experience establishing project policies, processes and procedures across diverse service offerings. Experience implementing methodologies including periodic, scheduled, and random reviews and gathering pertinent metrics to aid management with decision making and devising plans for large scale reporting deliverables. Experience dealing with internal and external clients at all levels.

Proficiency with MS Office Suite. Excellent verbal and written communication skills. Occasional travel required.

Apply Now!

Equal Opportunity and Affirmative Action Employer

Audit, Monitoring and Appeals Analyst - New Orleans

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks Audit Monitoring Analyst.

Proficiency with MS Office Suite. Excellent verbal and written communication skills. Occasional travel required.

Apply Now!

Equal Opportunity and Affirmative Action Employer

Audit Monitoring Intake Specialist - Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita. The Road Home seeks AM Intake Specialist.

Job Duties/Experince as follows:

Learn and apply general and updated program rules and procedures.
Sort all incoming mail and faxes.
Scan and upload all incoming documents to an applicant eGP file.
Establish paper and electronics files.
Perfrom data entry of task information into database as directed.
Assist with filing, faxing, copying, and other related tasks as directed.
Provide program information and customer service, answer questions, obtain, enter and verify customer information, resolve issues in regards to post closing matters.
Demonstrated ability to organize an office and maintain orderly systems.
Familiarity with housing programs preferred.
Good oral and written communication skills.
Ability to use Microsoft Word and Excel, and to conduct Internet searches.
Ability to use necessary office equipment, computers and peripherals.
A flexible schedule including some evening or weekend required.

High School diploma or GED required. Two year degree desirable. At least two years of experience in a support role utilizing the same or similar skills as those required for this position. Call center experience and familiarity with the Road Home Program rules and procedures preferred.

Apply Now!

Equal Opportunity and Affirmative Action Employer

Final Grant Review Coordinator - Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana citizens displaced by Hurricanes Katrina and Rita seeks Final Grant Review Coordinators. The Final Grant Review Coordinator will perform the following duties.

Maintain a complete understanding of all applicable program policies, requirements, and procedures.
Review all cases within the guidelines established.
Review files in Jira / eGrants to determine if all issues are resolved as required before moving file to a final Review status.
Provide required standardization of input to Jira as the historical audit trail of all actions taken on a case, along with the detailed comments on all issues of actions taken.
Contact and provide applicant with updated information and new developments regarding the file as directed.
Contact the applicant as necessary to ensure that missing documentation is provided. Determine when an applicant’s file can be sent forward for disposition as directed.
Remain current with all Resolution/Pre Closing guidelines and policies.
Provide feedback to Grant Review management and their Team Leads with respect to the quality of work of the advisors on their teams and possible retraining or up training requirements.

Qualifications:

Graduation from an accredited college or university with a BA in Business, Finance or similar field. A combination of education and relevant experience will also be considered.
One to three years related work experience.
Previous experience and background in the Resoultion and Pre-Closing process within the Road Home Program preferred.
Strong organizational skills
Proactive thinking, accuracy and attention to detail
Ability to organize, coordinate and maintain files
Ability to operate necessary office equipment
Proficient with MS Office and email

Apply Now!

Equal Opportunity and Affirmative Action Employer

Housing Advisor – Baton Rouge & New Orleans

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks Housing Advisors in Baton Rouge and New Orleans, LA.

The Housing Advisor will be responsible for advising families through the full-life cycle of the LA Housing Program, (Offers continuing assistance to applicants as they work through rebuilding and relocation activities).

Requirements for this position are: Education - Graduation from an accredited college or university with a Bachelor’s degree preferred. Experience - Two years of experience providing extensive public contact or customer service. A combination of education and relevant experience may also be considered.

Real estate, mortgage, banking, housing management, or interviewing experience a plus.

Ability to read, write and speak English. Proficiency in another foreign language is a plus.

Must have the ability to research, analyze, and resolve complex issues from initial homeowner meeting to final file closure.

Must be willing to commit to solving a target number of cases per week, per month.

Excellent oral and written communication skills, must have the ability to articulate details of the program in a manner that is understandable to a variety of groups in person and over the telephone.

Ability to learn, apply and explain/train the requirements, policies and procedures of The Road Home Program. Proficiency in MS Word, Excel and Outlook. Must be flexible; able to work night and weekends as needed.

Qualified candidates should forward their resume to:

Quadel Housing Services: qhsresumes@road2la.org

Equal Opportunity and Affirmative Action Employer

QA/QC Advisor – Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks QA/QC Advisors. These positions are responsible for advising families through the lifecycle of The Road Home Program. The QA/QC is the single point of contact and owns the QA review process to be used in evaluation all cases resolved by Advisors on the team within which QA advisor is embedded. The Advisor will review all cases within the guidelines utilized in Pre-Closing and Post-Closing, evaluate the resolution approach used by the advisor to determine if all issues are resolved as required prior to assigning the case and will provide trending information at weekly QA status meetings with Operations management on advisors and case types in order to develop metrics for each subject matter area.

The QA Advisor must possess excellent communication and interpersonal skills, as well as the ability to multi-task, organize and prioritize work, and maintain confidentiality. The QA/QC Advisor must have knowledge of Microsoft Word and Excel, the basic elements of single family mortgage lending for acquisition and/or home improvement and best practices for customer service. The QA/QC Advisor must have the ability to read, write, and speak English; proficiency in Spanish or Vietnamese is desirable.

This position is located in Baton Rouge. Bachelor’s Degree in Business, Finance, or similar field and two years experience in providing extensive public contact or customer service required, although a combination of education and relevant experience will also be considered. Mortgage banking experience is preferred. Real estate, housing management, or interviewing experience a plus. The candidate must be comfortable working in large teams and in a fast paced environment and have the ability to work a flexible schedule, including the ability to perform some evening or weekend work if required.

Apply Now!

Equal Opportunity and Affirmative Action Employer

Rental Application Advisor – Baton Rouge

Be a part of history in the making. The Road Home, a housing recovery program for Louisiana residents displaced by Hurricanes Katrina and Rita, seeks Rental Application Advisors. These positions are responsible for advising families through the development cycle of the LA Rental Program within The Road Home. The responsibilities of Rental Application Advisors include helping families complete the application form, conducting face-to-face meetings to explain the program and answer questions describing program options, and offering technical assistance to the family in choosing the best program option for them.

The Rental Application Advisors must possess excellent communication and interpersonal skills, as well as the ability to multi-task, organize and prioritize work, and maintain confidentiality. The Rental Application Advisor must have the ability to read, write, and speak English; proficiency in Spanish or Vietnamese is desirable.

This position is located in Baton Rouge. High School Diploma required; Bachelor’s Degree preferred or relevant work experience in lieu of degree will be considered. Real estate, housing management, mortgage banking, or interviewing experience a plus. The candidate must be comfortable working in large teams and in a fast paced environment and have the ability to work a flexible schedule, including the ability to perform some evening or weekend work if required.

Apply Now!

Equal Opportunity and Affirmative Action Employer